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COVID-19 – For travel trade

Updated 15.7.2021

Press Release 14.7.2021 Conditions of entry for the period 12–25 July 2021 coronavirus health examinations and testing for people entering the country in the Lapland Hospital District

Instructions for covid-19 testing when arriving to Rovaniemi airport

Lapland district safe travel environment instructions for travel and restaurant industries 2.10.2020

Lapland tourist destination level covid-19 risk management model 27.10.2020

General guidelines

Hand hygiene


Maintain good hand hygiene by washing your hands regularly with soap and by applying hand sanitiser regularly. Provide good hand hygiene instructions at service points and clearly mark all locations where people can wash their hands. Provide every location with sufficient amounts of soap and paper towels. In addition, place a notice for guests to inform the staff in case any necessary hygiene items have run out.

Instruct tourists to carry hand sanitiser with them anywhere they go: inside and outside, both in the city and out and about in nature. Remind visitors to use hand sanitiser in tourist information centres and all service points. Make hand sanitiser available for purchase at service points.

Place hand sanitising stations at regular intervals. If possible, encourage the use of automated hand sanitiser dispenser, as they do not need to be manually operated. The use of a pump dispenser or bottle requires manual contact. However, if the sanitizer is applied thoroughly and allowed to dry, the strong alcohol it contains will effectively kill the bacteria in all cases. When using a pump dispenser, operate it with the side of your hand rather than with your fingers. Disposable gloves do not provide adequate protection and can easily create a hygiene risk if used incorrectly à use hand sanitiser instead!

Safe distances in all operations


Adoption of new practises: inform customers and staff members about adequate safe distances (2 metres) and the number of persons allowed in each room at a time by placing signs in the rooms and inform customers in advance and once they are in the premises.

In case there are a lot of people in a room, but within the permitted limit: in addition to the safe distances, adequate ventilation must be maintained.

Adequate safe distances should be fairly easy to maintain during nature treks. However, pay attention to distances at resting places.

Face masks

Lapland Hospital District Infection Unit recommends the use of face masks:

In the customer and patient services of Social and Healthcare Units the personnel are obliged to use:

When visiting the Social and Healthcare Units the visitors and patients are recommended to use medical masks when close contact cannot be avoided.

The use of a face mask shows consideration!

Remote working


Working remotely to the extent possible in both the public and private sectors is no longer obliged.

Safety and well-being of staff members


Customer service points should be equipped with fixed plexiglass shields and the customer service agent should wear a plexiglass helmet or a face mask. The most important thing is comprehensive protection, so that the nose and mouth are covered. All plexiglass shields must be installed at a sufficient height to provide the agent and the customer with adequate protection. The plexiglass can be branded to suit the space and the company’s image and they can also be used for communicative purposes.

We want to protect Santa Claus and the children and adults who visit him. That is why Santa is provided with a plexiglass shield in his meeting room.

The cleaning of safari outdoor clothing and equipment


Maintain good hand hygiene in equipment rooms (handwashing stations and hand sanitiser). Ozonization, hydrogen peroxide spray or a wash at 60 degrees are all equally good cleaning methods. Hydrogen peroxide spray easier to implement: A room is needed where clothes are sprayed, spray spreads everywhere. Ozonization requires cabinet space. Frequency of use if overalls are circulated: There is no accurate data on the survival of the virus and it depends on many things. This makes it impossible to set a certain time limit. The customer must also be informed of the health and safety measures implemented with clothing.
Helmets: visors and plastic parts can be cleaned with disinfectant wipes, and their inner surfaces do not require ozone sterilisation.
Ski boots, outdoor shoes: no need for ozone sterilisation, but the exterior can be cleaned with disinfectant wipes if necessary.

Cleaning


Providing information to customers about intensive cleaning practices will help increase their trust. Cleaning will be easier and the hygiene of workstations will be improved if all workstations remain well-organized and are not littered with any unnecessary items. Regular room cleaning practices are sufficient excluding the rooms of coronavirus patients.

Surfaces that are regularly touched by customers (such as doorknobs, light switches, remote controls, pads, computers, payment terminals, etc.) must be wiped by the location’s staff every 4 hours (or every 2 hours if necessary) with e.g. disinfectant wipes. In addition to good hand hygiene practices, all shared work equipment, headphones, telephones, etc. must be cleaned with disinfectant wipes before and after each shift and, if necessary, during the day.

Restaurants


A good level of hand hygiene must be maintained (guidance: handwashing station and hand sanitiser). Waiters must wear masks. Customers cannot wear masks when they are eating. Adequate safe distance between tables.  Buffet tables: recommended that all food be served to customers by a member of staff at the buffet table.
Lapland district safe travel environment instructions for travel and restaurant industries 2.10.2020

Customer transport

There is no need for plexiglasses during excursion transport if the customers are not exposed. Masks, safe distances and hand hygiene are sufficient. However, a plexiglass adds to safety.

Taxi drivers have been instructed on how to transport a customer who has been tested positive. In the case of a suspected infection the minimum requirement is for the driver and the customer to wear a mask. If the test turns out to be positive, patients will receive new instructions for travel.

Each taxi company decides whether the customers must wear their own mask. It’s good for taxi companies to reflect on the policy: Would it be a good idea for the taxis to provide a mask to the customer? However, the instructions state that a mask must be worn.

Cloak rooms


Do not constitute a risk. Remember to maintain good hand hygiene.

Saunas


In the light of the current data, there are no impediments to the use of saunas in Lapland.

Testing


It is important to guide the customer, for example, through websites or messages to the customer. If there are any symptoms, you should not hesitate to seek testing. Staff members should also be tested at a low threshold.
Testing is free, also for foreigners. Testing is paid for by the municipality, and the government pays the municipality for testing. If the customer does not want to be tested, the test can be imposed according to a section in the Communicable Diseases Act based on a risk assessment. In this case contact the Infectious Disease Unit.

If the customers are diagnosed with a coronavirus infection, it is important to find out where they were infected and who else may have been infected by them. This tracing work is carried out in order to prevent the epidemic from spreading. All people who have been in contact with the infected for more than 15 minutes, are exposed to the virus. Infected and exposed customers will be quarantined.

Quarantine


 A person with a positive test result will be quarantined for 14 days, calculated to start from the beginning of the symptoms. A quarantine can be carried out in a hotel room, however, the entire hotel will not be quarantined. The quarantined person must be catered to. In the case of a positive test result, the Lapland Healthcare District or the municipality will give instructions on how to proceed.

The exposed customers will be self-quarantined for 14 days. A quarantine can be carried out in a hotel room, however, the entire hotel will not be quarantined. The exposed person must be catered to. The Lapland Healthcare District or the municipality will give instructions on how to proceed.

The quarantined person can go outdoors, as long as there is no contact with others. The costs of the quarantine will finally be covered by the state. In general, the traveller’s travel insurance covers this. It is very important to remind travellers of travel insurance. Note! Travel insurance may differ from one company to the next. In January 2020, no travellers had problems with travel insurance. The insurance compensated for everything. There are no price estimates for quarantine and isolation, because they are determined by how they can be implemented at the destination.

Read here: Latest updates on Corona Virus

Practical travel information for the travel trade during and after the Coronavirus pandemic

Dashing through the snow in Rovaniemi Lapland Finland 🥰❄ Ready for December??

We are, and so much happening here in Rovaniemi this week, like Christmas Markets and Concerts have a look: https://www.visitrovaniemi.fi/see-do/events/ 

Picture: Had a wonderful 1st Advent walk to Rovaniemi Local Heritage Museum @rovaniemenkotiseutumuseo 

#rovaniemi #visitrovaniemi #cityofrovaniemi #lapland #laplandfinland #snow #winter #december #christmas #christmasmarket #localheritagemuseum #finland #onlyinlapland

Dashing through the snow in Rovaniemi Lapland Finland 🥰❄ Ready for December??

We are, and so much happening here in Rovaniemi this week, like Christmas Markets and Concerts have a look: https://www.visitrovaniemi.fi/see-do/events/

Picture: Had a wonderful 1st Advent walk to Rovaniemi Local Heritage Museum @rovaniemenkotiseutumuseo

#rovaniemi #visitrovaniemi #cityofrovaniemi #lapland #laplandfinland #snow #winter #december #christmas #christmasmarket #localheritagemuseum #finland #onlyinlapland

8 hours ago
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1/6
Woke up to -20 degrees here in Rovaniemi 🥰❄ Perfect morning for a day filled with excitement! >>>> LIVESTREAM>>>>>>

Santa Claus will join the Christmas Opening in Helsinki today and we invite you all to join starting at 3 pm Finnish time (UTC +2).

Join via Livestream: https://www.visitrovaniemi.fi/watch-live/

With ❤ Visit Rovaniemi team

#rovaniemi #visitrovaniemi #lapland #finland #laplandfinland #onlyinlapland #christmas #christmasopening #helsinki #livestream #helsinginjoulunavaus #santaclaus #joulunavaus #joulu #joulupukki #arcticcircle #napapiiri
Woke up to -20 degrees here in Rovaniemi 🥰❄ Perfect morning for a day filled with excitement! >>>> LIVESTREAM>>>>>>

Santa Claus will join the Christmas Opening in Helsinki today and we invite you all to join starting at 3 pm Finnish time (UTC +2).

Join via Livestream: https://www.visitrovaniemi.fi/watch-live/

With ❤ Visit Rovaniemi team

#rovaniemi #visitrovaniemi #lapland #finland #laplandfinland #onlyinlapland #christmas #christmasopening #helsinki #livestream #helsinginjoulunavaus #santaclaus #joulunavaus #joulu #joulupukki #arcticcircle #napapiiri
Woke up to -20 degrees here in Rovaniemi 🥰❄ Perfect morning for a day filled with excitement! >>>> LIVESTREAM>>>>>>

Santa Claus will join the Christmas Opening in Helsinki today and we invite you all to join starting at 3 pm Finnish time (UTC +2).

Join via Livestream: https://www.visitrovaniemi.fi/watch-live/

With ❤ Visit Rovaniemi team

#rovaniemi #visitrovaniemi #lapland #finland #laplandfinland #onlyinlapland #christmas #christmasopening #helsinki #livestream #helsinginjoulunavaus #santaclaus #joulunavaus #joulu #joulupukki #arcticcircle #napapiiri

Woke up to -20 degrees here in Rovaniemi 🥰❄ Perfect morning for a day filled with excitement! >>>> LIVESTREAM>>>>>>

Santa Claus will join the Christmas Opening in Helsinki today and we invite you all to join starting at 3 pm Finnish time (UTC +2).

Join via Livestream: https://www.visitrovaniemi.fi/watch-live/

With ❤ Visit Rovaniemi team

#rovaniemi #visitrovaniemi #lapland #finland #laplandfinland #onlyinlapland #christmas #christmasopening #helsinki #livestream #helsinginjoulunavaus #santaclaus #joulunavaus #joulu #joulupukki #arcticcircle #napapiiri

2 days ago
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2/6
😍 Lapland Holiday planners have a look!

Are you planning on travelling to Lapland Rovaniemi in January, February or March? If not and you are here in the early winter, have a look at Early Winter Activities of Rovaniemi:
 https://www.visitrovaniemi.fi/early-winter-activities/

Did you know that the snowiest months in Lapland are after Christmas, in fact so snowy you can just dive right in!

This article is golden, have a look! 🎁🌲❄

Picture by @huskyparkarcticcircle

#rovaniemi #visitrovaniemi #lapland #onlyinlapland #laplandfinland #arcticcircle #husky #earlywinter #activities #finland #christmas #destination #travelplans #snow

😍 Lapland Holiday planners have a look!

Are you planning on travelling to Lapland Rovaniemi in January, February or March? If not and you are here in the early winter, have a look at Early Winter Activities of Rovaniemi:

Did you know that the snowiest months in Lapland are after Christmas, in fact so snowy you can just dive right in!

This article is golden, have a look! 🎁🌲❄

Picture by @huskyparkarcticcircle

#rovaniemi #visitrovaniemi #lapland #onlyinlapland #laplandfinland #arcticcircle #husky #earlywinter #activities #finland #christmas #destination #travelplans #snow

3 days ago
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3/6
It’s only one month until Christmas today!!🎊🎄🎅🏼💫

This Saturday, the capital of Finland, Helsinki, also opens its Christmas Season 2021. Rovaniemi meets Helsinki, as Santa Claus will go to Helsinki to celebrate Christmas time. You can watch the live stream from Helsinki at visitrovaniemi.fi/watch-live

It’s only one month until Christmas today!!🎊🎄🎅🏼💫

This Saturday, the capital of Finland, Helsinki, also opens its Christmas Season 2021. Rovaniemi meets Helsinki, as Santa Claus will go to Helsinki to celebrate Christmas time. You can watch the live stream from Helsinki at visitrovaniemi.fi/watch-live

5 days ago
View on Instagram |
4/6
November snow and frost in Rovaniemi 😍❄ Would you like a stay by the lake, and a warm sauna? For us Finns this sounds like local living at its best! 

The local sights and mood at @apukkaresort 

#rovaniemi #visitrovaniemi #lapland #finland #arcticcircle #laplandfinland #winter #sauna #frozenlandscape #laplandaccommodation #lappi #apukkaresort #cabin #locallife
November snow and frost in Rovaniemi 😍❄ Would you like a stay by the lake, and a warm sauna? For us Finns this sounds like local living at its best! 

The local sights and mood at @apukkaresort 

#rovaniemi #visitrovaniemi #lapland #finland #arcticcircle #laplandfinland #winter #sauna #frozenlandscape #laplandaccommodation #lappi #apukkaresort #cabin #locallife
November snow and frost in Rovaniemi 😍❄ Would you like a stay by the lake, and a warm sauna? For us Finns this sounds like local living at its best! 

The local sights and mood at @apukkaresort 

#rovaniemi #visitrovaniemi #lapland #finland #arcticcircle #laplandfinland #winter #sauna #frozenlandscape #laplandaccommodation #lappi #apukkaresort #cabin #locallife
November snow and frost in Rovaniemi 😍❄ Would you like a stay by the lake, and a warm sauna? For us Finns this sounds like local living at its best! 

The local sights and mood at @apukkaresort 

#rovaniemi #visitrovaniemi #lapland #finland #arcticcircle #laplandfinland #winter #sauna #frozenlandscape #laplandaccommodation #lappi #apukkaresort #cabin #locallife

November snow and frost in Rovaniemi 😍❄ Would you like a stay by the lake, and a warm sauna? For us Finns this sounds like local living at its best!

The local sights and mood at @apukkaresort

#rovaniemi #visitrovaniemi #lapland #finland #arcticcircle #laplandfinland #winter #sauna #frozenlandscape #laplandaccommodation #lappi #apukkaresort #cabin #locallife

6 days ago
View on Instagram |
5/6
Frosty, sunny Sunday and floating ice!❄️☀️ 

Beautiful November moment.
Frosty, sunny Sunday and floating ice!❄️☀️ 

Beautiful November moment.

Frosty, sunny Sunday and floating ice!❄️☀️

Beautiful November moment.

1 week ago
View on Instagram |
6/6

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